First of, just like the previous reviewers were saying - and that's what attracted me to THIS particular 'baseball' wall clock, over a varoety of others here on Amazon - this is a QUALITY product. Not a cheap thin plasticky clock. Hence you pay a little more. But so worth it. It is a solid thick piece of wood.The design is beautiful - it by no means looks like a $19.99 from Office Depot. Fine work dhen you look close, and a real 3D from afar!I got an 18" for my friend's baseball training facility, so it is a happy clock that is seen by many. I enjoy looking at it several days a week, and it is a true decorative, thematic, and practical addition to the sports gym.I was exchanging a smaller size for larger - and my interaction with the customer service was easy, responsive, fast, and nothing but professional and pleasant.